This course completely exceeded my expectations. So much was covered in the 3 days and it was delivered in such a manner that it allowed the entire class to grasp the skills we were learning and then put our new research techniques into practice for each topic covered. The trainers were friendly and approachable and their knowledge of the field is outstanding. I was in complete awe of their expertise and experience! I gained so much from this course and I now use what I learnt on a day to day basis within my work. I am already looking forward to the refresher course and I will also be arranging for a bespoke ESS Consulting Limited training package to be delivered to the rest of my work team.